A lot has been happening BFFs:
- Blogger Idol is going strong.
- I’m running FREE Beachbody Challenge Groups¹.
- My step-daughter moved back with her mom.
- I’m working on my new art studio and I opened my Etsy Shop, Art Unglued.
- I got pissed off at Soldsie because of their crappy customer service and refusal to take responsibility for their actions.
Let’s talk about that last thing for a bit. One of the tools I’m using to promote my Etsy Shop is a Facebook page. I’m sure you’re all familiar with Facebook pages, because I probably know most of you from the Facebook page for this blog: The Mother Freakin’ Princess
As I was setting up Art Unglued’s Facebook page, I remembered seeing a couple pages that I follow using Soldsie to sell items directly through Facebook. How cool is that?!?!? Pretty damn cool if you’re a business like mine. The Art Unglued Facebook page was started about 12 days ago and already has over 500 fans! What a great way to generate more sales if people don’t have to leave Facebook to make a purchase, right? I thought I’d check into Soldsie more and get Art Unglued set up with them. I logged onto their website and followed the directions to get started.
Then I got an email from Jorge at Soldsie. One of the things he said in his email was: “We’ve taken a look at your page and we’d would love to tell you more about Soldsie and learn about your business.” and there were directions to set up a telephone conference with him. I clicked the link and set up the conference call with him. Easy peasey lemon squeezey!
I couldn’t wait for my call! Everything for Art Unglued was falling into place.
[Fast forward to the next day.] Fifteen minutes before my call, I was dropping my son off at his friend’s house and hurrying home. I knew my schedule was tight and I was prepared to pull over on the side of the road to take Jorge’s call. I had my car radio off, plus a pen and notebook handy.
The clock in my car said 2:45 and I was getting a few butterflies in my stomach because I was so excited about what this could mean for Art Unglued and my family. I kept picking out safe places to pull over for when he called.
Minute by minute my anxiety cranked itself up. What if he called and I didn’t have a safe place to pull over?!?! A few minutes later I arrived home. Jorge still hadn’t called me. “That’s okay” I thought. I’m sure he just got caught up in something. It happens. No big deal. I got set up in my new studio with my pen and notebook. I waited.
Fifteen minutes after our phone conference was supposed to begin, I got bored waiting. I decided to log onto my computer and at least multi-task while I waited.
Oh, look at that. There’s an email from Jorge. It was sent at 2:53, seven minutes AFTER our call was to start. He cancelled on me because I don’t have 1,000 Facebook fans yet.
What the hell? In his first email he said he checked out my page and thought it was a good fit. Now he tells me I don’t have enough fans?
AND INSTEAD OF CALLING ME AT THE TIME WE AGREED TO TELL ME THIS, HE EMAILED ME DURING THAT TIME!
I sent him a reply email telling him I was disappointed that I had followed all their instructions just to be stood up. I also told him that I thought he was being rude by canceling our meeting, by email, DURING the conference call time!
His reply to my email never contained an apology for standing me up on our conference call, but he did say this: “Our technology is expensive and after revising your Facebook page further, I don’t think it makes a lot of sense for you at the moment.”
WOW. All I really wanted was for Jorge to take responsibility for standing me up on our conference call. I didn’t need a lesson in ‘We’re too big and good for a tiny business like yours.’
And then I got pissed. I went to their Facebook page and publicly posted about their crappy customer service. Their response?
There wasn’t any confusion, I had communication from only ONE of their employees. He made an appointment with me and stood me up. He chose to NOT call me and all I wanted is for him to take responsibility for that.
A couple hours later I got a call from Soldsie. I was busy and I let them leave a message. When I called back, I actually got to talk to Chris Bennett – the CEO of Soldsie.
We talked for about 12 minutes and finally he understood that there was no mix-up or accident. Jorge chose to stand me up and then sent a disrespectful email to me after I confronted him on it:
If you schedule a call with someone, make the call. Don’t cancel on them, by email, seven minutes into when the call was to happen. AND…if you choose to make a bad choice, own up to it. Don’t blame YOUR bad choice on your potential customer, or tell that potential customer how they’re not good enough for your company.
So, even when Art Unglued hits 1,000 fans, I won’t be using Soldsie’s service because if it takes 12 minutes to explain to the CEO of their company that Jorge was rude to me and he should apologize, then I don’t want to do business with them².
On Friday I got an email from Soldsie. The subject was: “Hey, we got a couple questions for ya!”
Oh my. What the heck is their problem?
I pulled up the email and…it’s an email where they are asking for feedback about my dashboard. What freakin’ dashboard are they talking about?!?!
Hmmmm…Oh my again.
I *just* remembered (thanks PTSD) I already have a Soldsie account. It’s with my email address for The MFP. (I was going to open my art shop with the name K.Marie Boutique and before I even had 100 fans on that page I decided to go a different route.)
I logged onto my Soldsie account through my MFP email and low and behold! I can add Soldie to ANY of my Facebook pages, including Art Unglued – BUT I WON’T, because I don’t need to do business with a company like that.
¹Are you interested in more info on the Beachbody Challenge Groups? Email me or message my Facebook page. firstname.lastname@example.org
²I did give Chris, from Soldsie, a couple ideas on how to apologize. If they do end up apologizing, I’ll update this post to include it. I’m not holding my breath on this one though.