I manage a coffee shop and I love my job¹. I spend the majority of my day out on the floor with my employees, making coffee, specialty drinks, and cleaning up.
And every morning, on my way to work, I think of all the people that will be coming through the doors that day. I imagine what their lives are like. I wonder if they’re going through an up side in life or a down side?
Are they getting ready to add a new family member into their lives? Are they starting to say goodbye to someone they’re going to lose?
Maybe they just got a new promotion at work? Or maybe they know they’re about to get fired.
They could be getting ready for an epic vacation? Or thinking about their weekend chillin’ at home.
Are they planning a wedding? Or picking themselves up after a horrible break up?
I really have no idea, but what I do know is that every single person who walks through my doors has a story…and I have a part in it. Sometimes I feel that my part in their story in super minor, which is true. And other times I feel as though I could make or break their day, which is also true.
Because if I forget to stir their Caramel Latte and they get half way to work thinking, “Hmmmm. My latte doesn’t seem to taste right?” Then they take a big gulp and find themselves with a mouth full of caramel, which they have to spit out before they choke on it, which goes all over their work clothes and their dashboard. They can’t see how fast they’re going and they get pulled over. Now they smell like a giant caramel latte, they’re late for work, and they got a speeding ticket. I just broke their day.
On the other hand, if I make it a point to always stir caramel drinks, take pride in making a perfect cappuccino, and always brewing the very freshest coffee (while remembering who they are and what they like to drink) their day isn’t promised to be amazing, but it sure will be better than it would’ve been, thanks to me.
The first time I heard someone from the company I work with say “Bright Spot” I kinda thought it sounded corny. But the more I think of it, that’s exactly what I want to be for others. I want to have a place where you come in and just feel better. The ambiance is great, the people are wonderful, and the drinks are always the best.
I came across this quote the other day and I totally believe in it:
The only way to do great work is to love what you do. ~Steve Jobs
As I reflect on that, I think about my guests and my co-workers and how I can be a Bright Spot in their day. I try my best, and from what I hear from them, I do a great job at it…because I love what I do.
¹All ideas and opinions on this site are my own and not the opinions of the company I work for.